Returns
Our policy is valid for 3 days after you receive your order. We cannot offer a refund or exchange unless there is a special circumstance that will be decided on a case-by-case basis.

To be eligible for a return of products and to qualify for a refund, the products must be unopened and unused. (Meaning the seal must not be broken and any outside seals must still be intact). Once we receive your order back, we will inspect it and determine if a refund can be offered.
Please note that if you decide to return any product, you are responsible for the shipping costs. If the cost is more than $75, you may want to get a tracking number so you can track a returning order.

NOTE: Due to the COVID-19 pandemic, there will be NO RETURNS OR REFUNDS for beauty products. We will update this website from time to time to reflect the current policies. We apologize for any inconvenience, and we thank you for your understanding and patience at these challenging times.

If you have any issues regarding the products, please reach out to us by filling out this form.

Refunds

Lost in transit/not scanned/no updates
If for some reason, a package has left the warehouse but has not been scanned by the delivery company, i.e., UPS, USPS, or DHL, or if a package has had no updates in tracking for fourteen (14) business days or comes up as lost in transit, we will void the shipping label, making the package invalid.

Late arrival of orders
In some rare cases, an order may be marked as delivered and not physically left or left days later. If this happens, we wait fourteen (14) business days after the original delivery time to see if it will be delivered to the customer. If it does not get delivered, there will be two options available:

1. A full refund and we will void out the shipping label making the package invalid, and it will be returned to us. No refunds will be issued for beauty products.
2. We can reship the order at no cost to you.

Damaged items
If upon arrival of your order and there are damaged items in the box, we require photos and or videos of the damage and a picture of your packing slip that comes with the order. This must be done within 3 days of receiving your order. After three (3) days, we cannot offer a refund or a reshipment.

If you are missing an item(s) from your order, you must send us a picture or video of your packing slip and what came in the box upon arrival. We will then send out the missing items at no cost to you. Most importantly, this must be done within three (3) days upon receiving your order.

All international orders are shipped out twice a week on Tuesdays and Fridays.

If you have any questions about our return policy please feel free to email us.

NOTE: Due to the COVID-19 pandemic, there will be NO RETURNS OR REFUNDS for beauty products. We will update this website from time to time to reflect the current policies. We apologize for any inconvenience, and we thank you for your understanding and patience at these challenging times.

If you have any issues regarding the products, please reach out to us by filling out this form.